- Backups are an important part of our website and email administration. When you backup your website’s files and configurations in a safe location, you can use them to restore your website’s files, information, and emails, in the event of any disruption to your website’s functionality or any data loss.
- Backups are not included by default as part of our services, though they are optional at an additional cost for some of our services. It is your sole responsibility as a customer to make backups of the information you store on our servers on a regular basis and save them in a separate location from your account. Using a shared account as a backup/storage device is not permitted. We recommend that you make use of reliable and offsite third-party backup services such as but not limited to CodeGuard, JetPack, etc to make backup copies of your website.
- Though we run periodic backups for some services, the availability of our backups is not guaranteed and we are not responsible for the loss of any customer’s data. We strongly recommend that you maintain periodic backups of your website’s information and store them in a secure location so that you have multiple options for recovering your data in the event of any loss. Our control panel also provides tools that allow you to take data, download and restore backups, etc.
- Kindly note that we do not have control or maintain any backups that can be restored on a per-server or per-package basis from our third-party partner.
